FAQs

 Order

1: How do I place an order?

Following are the steps to place an order successfully:

  • When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
  • After you have finished browsing and click on ‘proceed to checkout’ you will be promoted to a page on which you shall pick a payment method (different payment methods are available as addressed in FAQs below)
  • You will receive an email/SMS of sales invoice which verifies that we have received your order
  • Your order will be confirmed via phone call by our Customer Service and proceeded for delivery

2: How long will my order take to arrive?

You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 3-4 days to arrive; whereas, international orders normally take 7-8 days.

3: Can I cancel my order?

Your order cannot be cancelled once you check out. However, you can cancel the order when you receive a verification message from our Customer Service

4: Do you take orders over phone call or WhatsApp?

Yes, you can place your order on WhatsApp or phone call on our number +92 319 4466634 Please ensure to provide the article number, colour and size of the product you wish to purchase.

5: What does it mean if I don’t receive a sales invoice via email/SMS after I check-out?

If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.

6: How will I know the status of my order?

You can contact our customer service to know the status of your order. Helpline/WhatsApp: +92 319 4466634

7: Can I add more items to my existing order?

You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID, please contact our customer service immediately.

Payment

What payment options are available?
Following is the payment option available to shop at our online store

  • Cash on Delivery (For domestic clients only)

2: What happens if my payment fails?
The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.

3: What does Cash on Delivery mean?
If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

4: Is Cash on Delivery service offered to international clients?
No. It is a service offered only to domestic clients.

5: Can I get a refund? 
Yes, within 7 days, you can Place the refund request. with a Valid reason

 Security

1:My Payment Information will secure?
Yes. All payment information submitted by our customers is kept confidential. All Credit Card and Debit Card payments are processed over a secure encrypted connection, with the highest level of security and confidentiality. Only authorized personnel have the right to access this information.