Return & Exchange

Refund policy

At [ZENVY APPARELS], customer satisfaction is important to us. Please read our refund policy carefully before placing an order

Title

Last updated: January 2026

1. Eligibility For Refunds

2. Damages and Issues

3. Exchanges

4. Defective Or Incorrect Items

5. Refunds

6. Cancellation Policy

7. Non-Refundable Situations

8. Contact For Refunds

1. eligibility for refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [INFO@ZENVYAPPERLSBOUTIQUE.COM]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [INFO@ZENVYAPPARELSBOUTIQUE.COM].

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. defective or incorrect items

If you receive a defective, damaged, or wrong item, please contact us within 24–48 hours of delivery.

Clear photos or videos may be required for verification.

Once approved, we will offer a refund or replacement as per availability.

5. refunds

After approval, refunds are processed within 7–14 working days.

Refunds for prepaid orders will be issued to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

If more than 15 business days have passed since we’ve approved your return, please contact us at [INFO@ZENVYAPPARELSBOUTIQUE.COM].

6. cancellation policy

If you receive a defective, damaged, or wrong item, please contact us within 24–48 hours of delivery.

Clear photos or videos may be required for verification.

Once approved, we will offer a refund or replacement as per availability.

7. non-refundable situations

Refunds will not be provided for:

Change of mind or personal preference
Slight color variation due to screen display
Incorrect size or measurements provided by the customer
Items damaged due to misuse or improper care

8. contact for refunds

📧 Email: [info@zenvyapparelsboutique.com]
📞 Phone / WhatsApp: [+92-319 4466634]

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