FAQs Page

Frequently Asked Questions

This section is designed to provide quick and helpful answers to common questions about our products, services, orders, delivery, and policies. If you need further assistance, our support team is always available to help.

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Last updated: January 2026

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

Do you have physical store?

Yes, we have a physical store. You can also shop online through our website for your convenience.

Do you offer cash on delivery (COD)?

Yes, Cash on Delivery is available for selected locations (Lahore Only).

How long does delivery takes?

Delivery usually takes 5 to 7 working days, depending on your location.

2. Product Questions

Do you offer free shipping?

Yes, we offer free shipping on eligible orders. Terms and conditions apply.

Can i return or exchange an item?

Yes, returns or exchanges are accepted within a specified period, provided the item is unused and in original condition. Please check our return policy for details.

Are your products original and high quality?

Yes, we ensure high-quality fabrics and finishing in all our products.

3. Payment Questions

What payment methods do you accept?

We accept Cash on Delivery, bank transfer, and online payments.

How can I place an order?

You can place an order directly through our website or visit our store.

Do colors look exactly the same as shown online?

We try our best to display accurate colors, but slight variations may occur due to lighting or screen settings.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes we offer free shipping above a minimum order value (e.g., over PKR 15K to Above).

How can I track my order?

After dispatch, you’ll typically receive a Order number by email/SMS. You can simply send us the order number via Whatsapp or Chat support to get information about delivery

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [INFO@ZENVYAPPARELSBOUTIQUE.COM] or by calling our whatsapp number at [+92 319 4466634].

What are your business hours?

Our business hours are 24/7, You can contact us at any time.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [INFO@ZENVYAPPARELSBOUTIQUE.COM].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].